Plain-English explanations of IT concepts for business owners.
"The IT experience a new employee has on their first day reveals a lot about how well a business manages access, documentation, and handover. Here is what that experience usually looks like.
Read article
Cyber insurance applications ask specific technical questions about your IT setup. Here is what they ask, why it matters, and how to prepare before the form arrives.
Read article
Your business has a public digital presence that goes well beyond your website. Here is what it includes and why it matters.
Read article
Good IT providers communicate proactively. Here is what that actually looks like, and how to tell if yours is doing it.
Read article
An office move is one of the most disruptive events for a small business IT setup. Here is what actually changes, what gets lost, and how to plan for it.
Read article
Someone left and took the login with them. Or the password is somewhere nobody can find. Here is how to recover access to the accounts your business depends on.
Read article
Before anyone attacks a business online, they look it up. Here is exactly what is publicly visible about your business IT setup and what it tells them.
Read article
Slow response times from your IT provider could mean they are stretched thin or they have quietly deprioritised your account. Here is how to tell the difference.
Read article
Most business owners assume their IT is fine until proven otherwise. Here are the most common assumptions that turn out to be wrong and how to verify the truth.
Read article
our website is showing a security warning. Here is what the different warnings actually mean, what caused them, and what to do next.
Read article
Your domain expired and now your website and email aren't working. Here's what happens next and how to recover it.
Read article
Getting IT proposals and not sure how to compare them? Here is what to look for, what to avoid, and the one thing most business owners miss before they start.
Read articleMost businesses debate cloud vs. on-premise without asking the more important question: do you actually know what you have right now?
Read article
Q1 just ended. Before Q2 gets busy, here's what business owners should have documented — and why spring is the right time to do it.
Read article
Firewalls are mentioned constantly in IT conversations. But what do they actually do, and does your small business really need one?
Read article
What IT access and setup does a new employee actually need? A practical checklist for business owners who handle their own onboarding.
Read article
Having backups and having working backups are two different things. Here's what business owners need to verify about their backup strategy.
Read articleWhat is website hosting, and why does it matter? A plain-English guide for business owners who just want their website to work.
Read articleYou need IT help, but how do you evaluate providers when you're not technical yourself? Here's how to choose an IT provider who will serve your business well.
Read articleAn employee just gave notice. You're thinking about exit interviews and handovers. But what about their IT access? Here's what needs to happen when someone leaves.
Read articleYou know you should review your IT, but what are you even looking for? Here's how to audit your business's IT setup when you're not technical.
Read articleYou don't need to think about IT daily, but you should review it quarterly. Here's your practical checklist for staying on top of your business's IT without becoming a full-time system administrator.
Read articleYour domain registrar controls your business's identity online. But what do they actually do, and why does it matter who has control?
Read articleThat little padlock in your browser? It's more important than you think. Here's what SSL certificates do for your business and what happens when they're missing or broken.
Read articleDNS is like your business's address in the internet's phone book. If it's wrong, people can't find you. Here's what business owners actually need to know.
Read articleIT configurations change quietly over time. By the time you notice, you often can't remember what changed or when. Here's why dated IT records matter - even when everything seems fine.
Read articleYou nod along in meetings, but don't actually understand what's being discussed. Here's how to cut through IT jargon and get answers you can actually use.
Read articleYour IT provider says 'everything's secure,' but what does that actually mean? Here's how business owners can verify their IT security without needing a technical background.
Read articleYou've taken over a business. You have logins, passwords, and vague assurances that 'everything works.' But what do you actually have?
Read article