Help Centre
Short guides for business owners — website snapshots, the Windows network monitor, and common Windows security prompts. No jargon required.
Still stuck? support@explainmyit.com — we usually reply within a few hours.
Getting started
Website IT snapshots (free)
What free external snapshots cover, your dashboard, and how they differ from On-Premise.
Network Monitor
Find your network monitor account key
Where to copy your key in the dashboard and paste it into the Windows app.
Network Monitor
How often scans run
Daily vs weekly checks, picking a time, manual runs, and starting with Windows.
Privacy
What the network monitor collects
Plain-English summary of data from the agent — and what we never access.
Reports
Share a report with your IT provider
Create a read-only link to an internal network report — no login required for them.